Question 1

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Accepted Answer

BUSINESS HOURS: Monday thru Friday 10AM - 5PM Weekends + Holidays CLOSED   Terms and Conditions can be revised at anytime. Last Update: April 2022  By Major Kei Creative retains the right to refuse service to anyone.

Question 2

Pricing + Payments

Accepted Answer

Prices are nonnegotiable.   Projects under $500 must be paid in full before any work begins. Projects over $500 require a non-refundable retainer. The remaining balance + any additional fees incurred must be paid in full before any files are disclosed. Failure to pay is subject to cancellation.   Debit/credit cards, Apple Pay, and Sezzle — Buy Now, Pay Later are the only acceptable forms of payment.

Question 3

Communication

Accepted Answer

Your time is valuable. Please be considerate of my time as well. Proper communication is needed for every project to guarantee a swift and smooth process. The best way to contact me is via email, info@majorkei.com. Please allow 24-48 hours for a response.

Question 4

Turnaround Times

Accepted Answer

Turnaround times are provided in the description of each service. Please note that timeframes can be extended and/or delayed due to various circumstances. In the event that a dilemma occurs, the client will be properly notified.

Question 5

Revisions + Errors

Accepted Answer

All projects receive (2) minor complimentary revisions. Major revamps will incur a fee starting at $50.   All drafts require client approval. Drafts are only used for client approvals and may not be used, copied, sold, or duplicated. During the approval process, it is the client's responsibility to review the designs/wording and address any dislikes before the project is finalized. Once the project has been approved and files are disclosed, By Major Kei Creative will not be held liable for any grammatical errors or inaccurate information unless it is a fault of our own. Any revisions needed after the approval process will incur a fee of $25 per revision.   If you have submitted any incorrect information for projects that have not been finalized, contact me immediately. This occurrence may prolong the turnaround time.

Question 6

Refunds + Cancellations

Accepted Answer

All sales are final.   If a client cancels or refuses to recieve work that is already rendered, By Major Kei Creative will not issue a refund and will exclusively maintain ownership of any designs, layouts, and developments unless the balance is paid in full.

Question 7

Privacy + Confidentiality

Accepted Answer

Private and confidential information (e.g. login credentials) may be required in order to complete a project. In this case, By Major Kei Creative agrees to protect the confidentiality of the client’s proprietary information. I will not, now or ever, share a client's information with a third party without proper consent.

Question 8

Ownership + Rights

Accepted Answer

Clients have full ownership of all finalized projects that have been purchased. By Major Kei Creative retains the right to use the work for promotional purposes. All files will be provided in PNG, SVG, and/or PDF format.   By Major Kei Creative owns and retains the .AI and/or .PSD files of all projects. These files can be purchased for an additional cost. Email info@majorkei.com for all inquires.